MessageMedia

Skip the phone-tag and put your messaging to work. Start in the browser: import a contact list or connect your CRM, draft a template with personalized fields (name, date, location), and schedule one-off or recurring sends. Set rules for follow-ups based on delivery or reply status, then watch conversations roll in side-by-side with your outgoing messages. Assign threads to teammates for accountability, escalate urgent cases, and keep the conversation on your existing business number—local, toll-free, or shared—as customers text you instead of waiting on hold.

Non-technical teams can operate entirely from their inbox. Send from email to reach phones instantly, and keep replies inside the same email thread for a clean audit trail. Build segmented campaigns for promos or service updates, insert payment links, and cap send speeds to protect carrier reputation. Respect quiet hours, automatically handle opt-outs, and set an expiry time so time-sensitive notices (like flash sales or delivery windows) don’t arrive late. Use dashboards to track sends, reads, and responses by campaign, export results, and test two versions of a message before you roll out the winner.

Developers can plug messaging into existing apps with the REST API and webhooks. Correlate replies to the right conversation using tags or metadata, and route inbound messages from dedicated numbers to the correct queue or system. Receive delivery receipts, control message time-to-live, and subscribe to push callbacks for status changes. If a recipient can’t receive mobile texts, flip to text-to-voice and deliver the content as a phone call. Tie messaging into your service desk for ticket updates, your warehouse system for dispatch notices, or your rostering tool to confirm shift swaps—without leaving your core platform.

For reach and accessibility, bridge IP chat and SMS so staff chat tools can message customers on phones without new software. Use landline texting to let customers message a number they already know. Confirm bookings, send outage notices, verify attendance, collect feedback, and nudge late payers with secure links. Getting started is straightforward: verify your sender, choose a number, set templates and automation rules, run a small test cohort, then scale with reporting and safeguards in place. When customers reply, your team sees context, your systems stay in sync, and your service feels immediate.